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FAQs

What is your shipping policy?

Please be advised that due to Covid-19, it can take up to 5 days for your order to be processed.

When purchasing wholesale sea moss, the order often ships to you directly from Jamaica and will take roughly 2-3 weeks to receive from the date that the tracking number has been issued. If you have any questions or concerns, feel free to send us an e-mail.

DOMESTIC

Once your order has been processed, we ship your order using USPS 2-day Priority Shipping.

INTERNATIONAL

Seamoss the Boss ships internationally!

We want to make sure everyone has access to the amazing health benefits of our product!

International shipping rates will be calculated at checkout.

How do I use the sea moss gel?

For your daily mineral intake, you can either take one tablespoon of sea moss gel or you can have some fun and add the sea moss to your smoothies, soups, baked goods and more!

In addition to consuming sea moss gel, you can also use the sea plant topically as a face or hair mask.

 

How do I store the sea moss gel?

Once received in the mail, be sure to refrigerate the sea moss gel after opening. It can last up to 3-4 weeks in the refrigerator.

 

My order arrived damaged/broken. What do I do?

We try our very best to guarantee that our products arrive undamaged, but sometimes life happens!

To submit a claim for a refund/free replacement please include the following information via email:

  • Order number
  • Tracking number
  • Order date
  • Name
  • Address
  • Photo of damaged/broken product

The replacement product will be processed and shipped within a week's time. Thank you so much for your understanding!

 

What is your return/refund policy?

If you are dissatisfied with your purchase, please send us an email within 3 days of receipt of your order.

As a policy, we do not accept returns of opened products, which rings true especially during this global pandemic. However, we do accept packages that are refused/unopened and we will either provide a refund of the product’s purchase price or a product replacement, whichever the customer prefers.

Should you submit a proper claim, which is outlined on this FAQs page, within 3 days of receipt of your order, then we will review your claim for a full or partial refund, depending on whether or not the product has been opened/used. Shipping is not refunded.

Should a refund be issued, your refund will be processed via your original form of payment within 7-10 business days.

 

Any other questions?

We always love to talk about our product and medicinal herbs in general! Never hesitate to reach out to us at seamosstheboss@gmail.com, and we’ll be more than happy to answer any questions that you may have.